How FIRSTMILE Handles Personal Information

1. Scope

This notice covers personal information processed in connection with FIRSTMILE’s public websites, forms, exploratory calls, scheduling tools, email communications, gated resources and other channels we expressly name in this policy once confirmed.

It does not replace a signed services agreement, professional engagement letter or separate processing terms that may apply to paid advisory, coordination or execution work.

2. Information collected

Depending on how you interact with FIRSTMILE, we may collect:

• Contact and company details (for example name, business email, role, organisation and public website)
• Enquiry and booking data (Stage, primary need, decision context, preferred timing and related non-confidential notes)
• Consent and acknowledgement records (privacy acknowledgements, insights preferences and timestamps)
• Technical, cookie and usage data needed to operate, secure and improve the website
• Correspondence you send to us, and limited data from approved public or referral sources where relevant

Exact field inventories, recordings, uploaded materials and logging practices remain Pending confirmation pending the data inventory exercise.

3. Sources

Personal information may come from:

• Information you provide directly through forms, email or calls
• Information generated through your use of the website and related tools
• Referrals or authorised partners, where appropriate
• Legitimate public business sources used to understand organisational context

4. Purposes

We use personal information to:

• Respond to enquiries and route messages to the appropriate owner
• Schedule and deliver exploratory conversations
• Evaluate whether FIRSTMILE may be a relevant next step
• Operate, secure and improve the website
• Provide requested resources and, where separately consented, selected insights
• Meet compliance, security and dispute-handling needs

5. Legal grounds

Applicable legal grounds by jurisdiction and activity remain Pending confirmation (for example consent, steps prior to a contract, legitimate interests, legal obligations or other confirmed bases).

Marketing communications will only proceed on a confirmed lawful basis and will not be bundled into required acknowledgements.

6. Sharing

We may share personal information with categories of providers that help us operate FIRSTMILE, such as hosting, CRM, analytics, scheduling, email, security and professional advisers, and with authorities when required.

Named vendors, locations and contractual safeguards remain Pending confirmation. We will not describe recipients vaguely as “trusted partners” without identifying the categories of processing involved.

Business transactions (for example a reorganisation) may also require limited sharing subject to appropriate protections.

7. International transfers

Processing locations and safeguards for transfers across countries remain Pending confirmation. When confirmed, this section will describe where processing occurs and which transfer mechanisms apply.

8. Retention

Category-specific retention periods or criteria for enquiries, bookings, marketing consent, analytics, contracts and legal records remain Pending confirmation.

We aim to keep information only as long as needed for the stated purposes, then delete or anonymise it according to the confirmed schedule.

9. Security

FIRSTMILE applies reasonable organisational and technical controls appropriate to the nature of website and enquiry data.

No method of transmission or storage is absolutely secure. Do not submit confidential, regulated or highly sensitive material through public forms.

10. Rights and choices

Applicable access, correction, deletion, objection, restriction, portability, withdrawal and complaint rights remain Pending confirmation based on your location and our confirmed processing.

Where a right applies, we will explain how to exercise it, what verification is required and how to escalate a complaint to a relevant authority once those details are confirmed.

11. Cookies and analytics

The website may use cookies and similar technologies for essential operation, analytics and, where used, preference or marketing categories.

Cookie inventory, durations, providers and consent behaviour remain Pending confirmation. When live, controls will be linked from this section and will identify categories actually in use.

12. Marketing

Optional insights or marketing messages require a separate, unchecked consent (or another confirmed lawful basis).

You can unsubscribe or change preferences at any time using the method provided in the message or by contacting us through the verified privacy channel once confirmed.

13. Children

FIRSTMILE’s website and services are intended for a business audience.

Minimum-age treatment and handling of accidental submissions from children remain Pending confirmation.

14. Changes

We may update this Privacy Policy as practices, vendors or legal requirements change.

Material updates will be reflected with a visible effective and last-updated date. Where notice is legally required, we will provide it in an appropriate form once channels are confirmed.

15. Contact and complaints

For privacy or data-protection requests, use a verified request channel. Do not send marketing messages to the privacy workflow.

Identity checks, authority routes and response processes remain pending confirmation with FIRSTMILE’s legal and operations owners.